Delete your data

1. What We Hold

For an active account, Simino Social stores:

• your email address and user record;
• your workspace and its membership;
• the photos and videos you uploaded, in a private storage bucket;
• your posts — captions, titles, descriptions, schedules and target selections;
• one delivery record per post per account, with its status and the identifier the platform returned;
• for each connected account, its identifier, display name and profile image;
• for each connected account, an encrypted access or refresh token.

We do not hold your Facebook, Instagram or Google password. We never receive it. See the Privacy Policy for the full description.

2. Delete Individual Items

You can remove specific content without deleting your account:

1. Sign in to Simino Social.
2. Open Posts.
3. Open the post you want to remove and choose Delete.

Deleting a post removes its caption, schedule, delivery records and the uploaded media attached to it from our systems. If the post was already published, the copy on Facebook, Instagram or YouTube is unaffected — delete that on the platform itself.

3. Disconnect a Social Account

This is the fastest way to end our access to one platform:

1. Sign in to Simino Social.
2. Open Connections.
3. Find the Page, Instagram account or YouTube channel and choose Disconnect.

The stored token for that account is deleted immediately and permanently. We can no longer publish to it or read anything from it. Any scheduled posts targeting that account will fail rather than publish.

4. Revoke Access at Facebook, Instagram or Google

You can cut off our access at the source, without signing in to Simino Social at all.

Facebook and Instagram

1. Go to Facebook Settings → Business Integrations.
2. Find Simino Social in the list.
3. Choose Remove, and tick the option to delete the posts and activity the app created if you also want those removed from Facebook.

YouTube and Google

1. Go to your Google security settings page at myaccount.google.com/permissions.
2. Select Simino Social under third-party apps with account access.
3. Choose Remove Access.

Revoking at the platform invalidates the token instantly. To also delete the record we hold about that connection, disconnect it in Simino Social as in section 3, or email us as in section 5.

5. Delete Your Account and All Data

To delete your Simino Social account together with every post, media file, delivery record and stored credential:

1. Send an email from your registered email address to SiminoSocial@smartnetra.com.
2. Use the subject line Delete my account.
3. Include your registered email address and, if you have more than one, the workspace name.

Email a deletion request

We use the registered email address to verify the request. If you no longer control that mailbox, write from any address and we will verify your identity another way before acting.

6. What Happens and When

• Immediately — we acknowledge your request by email.
• Within 7 days — all stored access and refresh tokens for your connected accounts are deleted, and our ability to publish on your behalf ends.
• Within 30 days — your user record, workspace, posts, delivery records and uploaded media are deleted from our live systems.
• Within 90 days — the data ages out of encrypted infrastructure backups, which are not accessible to the application and are overwritten on a rolling schedule.

We send a written confirmation when the deletion is complete. If we refuse any part of a request we will tell you which part and why.

7. What We Cannot Delete

• Content already published. A photo on your Facebook Page or a video on your YouTube channel belongs to that platform once published. Delete it there.
• Records we are required to keep. A limited set of records may be retained where necessary to comply with legal, tax or accounting obligations, to resolve a dispute, or to prevent fraud and abuse. These are kept only as long as that purpose requires and are not used for anything else.

8. Contact

SIMINO LABTEST PRIVATE LIMITED
At Plot -1, Forest Park, Near Sishuvawan Square, Bhubaneswar, Odisha, India
Email: SiminoSocial@smartnetra.com
Phone: +91-90400-11908

Grievances under India’s Digital Personal Data Protection Act, 2023 may be addressed to the Grievance Officer at the same address. See Privacy Policy § 20.